How Do I Update My Timemarker Subscription?

This guide will show you how to update your subscription information, including invoicing details, seats, and subscription type. 
For a guide on cancelling/reactivating your subscription, please click here.

If you are unable to complete any of the steps in this guide, you can use the Submit a request button at the top right of this page to contact our team for help.

1. Click Settings and select Subscription

   
    

2. Green Information Bar
   Your subscription information, including your next billing date and amount, is displayed at the top of the page. 

   
    
3. Updating Invoicing Information
   The fields in the image below are used for your Timemarker invoices. Each field marked with a red * is required. Changes to these fields will be included on your next invoice. 
   For additional information about each field, please click here.
   
    

4. Updating Seats
   A seat is used by an active account. Expired accounts do not use a seat. You cannot have fewer seats than the number of active accounts. The number of seats always reflects the number in your current subscription.
   
   Increasing seats - You will receive a one-off invoice for the additional seats for the remainder of your current subscription. The additional seats will be included in your next subscription.
   Decreasing seats - The change will take effect on the start date of your next subscription.  

   
    

5. Updating Subscription Type
   The subscription type will always be set to your current subscription. Changing your subscription type will take effect at the end of the current subscription. The subscription type always displays the type used for your current subscription.

   
    

6. Next Button
   This button will be green and active when all required fields are complete. If required fields are incomplete, this button will be grey and disabled. 
   Click the Next button to proceed to the confirmation page. 
   
    

   
   
    

7. Confirmation Page
   Any changes made on the previous page will be highlighted in orange. If you have increased your seat number, an orange information bar at the top of the page will indicate the additional charges for these seats.
   Please check that all changes are correct. If they are incorrect, please click the Cancel button to return to the previous page. If the changes are correct, please click the Confirm button.