How Do I Use The Help Panel?

This guide will show you how to use the help panel in Timemarker.

If you are unable to complete any of the steps in this guide, you can use the Submit a request button at the top right of this page to contact our team for help.

1. Opening The Help Panel 
   The Help icon is visible on all Timemarker pages and is always displayed in the top-right corner. Click the icon to open the help panel.
   
    

2. Closing The Help Panel
   You can close the help panel by clicking the white X in the top right. The help panel will also close when you navigate to another page.

   
    

3. Page-Specific User Guide
   If a guide is available for the page you opened the help panel from, a link to it will be shown. This guide can be opened by clicking the User Guide link.
    

   
    

4. Raise A Support Ticket
   This section lets you submit a support ticket to our team. Click Support Ticket to open the pop-up. 
   Please add a subject line and a description explaining your issue, then click Send Request. This will raise a ticket with our team, who will be happy to answer any questions. 
   When a ticket is raised during our working hours (8:30 a.m. to 5 p.m. GMT Monday to Friday), a team member will typically respond within 2 hours.
    

    
    

5. Submit A Feature Request/Improvement
   This section allows you to contribute ideas to help shape Timemarker’s development. You can submit suggestions that you believe will enhance your success on the platform. Click Feature Request/Improvement to open the pop-up. 
   Please add a description explaining your request/improvement, then click Submit Request. 
   Timemarker will send an automated email to confirm that your request has been logged.

    
    

6. Talk To Us
   This button will be displayed when our live chat is active, typically (8:30 a.m. to 5 p.m. GMT Monday to Friday). 
   Click the button to open the pop-up. Then click New Conversation in the pop-up and add a message to start a live chat with our team.